Shipping policy
Shipping Policy
Last updated: July 2026
At Clearli, we are committed to getting your order to you as quickly and reliably as possible. This policy outlines everything you need to know about how we process and ship your orders.
Order Processing
Once you place an order you will receive an order confirmation email. Please review the details carefully and contact us immediately at support@byclearli.com if anything needs to be corrected.
Orders are processed and dispatched within 1–3 business days of order confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Timeframes
| Market | Estimated Delivery Time | Total Time from Order |
|---|---|---|
| 🇬🇧 United Kingdom | 7–12 business days | Allow up to 15 days |
| 🇺🇸 United States | 12–14 business days | Allow up to 17 days |
| 🇨🇦 Canada | 12–14 business days | Allow up to 17 days |
| 🇦🇺 Australia | 10–18 business days | Allow up to 21 days |
| 🇳🇿 New Zealand | 10–18 business days | Allow up to 21 days |
Please note that these are estimated timeframes. Occasional delays may occur due to customs clearance, carrier delays or circumstances beyond our control.
Shipping Costs
Clearli offers free shipping on all orders. No minimum spend required.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor the progress of your delivery.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@byclearli.com.
Customs, Duties and Import Taxes
Orders shipped outside the United Kingdom may be subject to customs clearance procedures. Any customs duties, import taxes or fees imposed by your country's authorities are the responsibility of the recipient. These charges are outside our control and we are unable to predict their amount in advance.
Address Accuracy
Please ensure you provide a complete and accurate shipping address at checkout. Clearli cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately at support@byclearli.com and we will do our best to correct it before dispatch.
Missing or Late Orders
If your order has not arrived within the timeframes listed above, please contact us at support@byclearli.com and we will investigate with the carrier on your behalf.
Please allow the full estimated delivery window before contacting us, as orders occasionally experience minor delays during transit or customs clearance.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at support@byclearli.com within 30 days of delivery with your order number and a photo of the item. We will resolve this promptly in accordance with our 30-Day Guarantee.
Contact Us
For any shipping enquiries:
We aim to respond to all enquiries within 24 hours.